FAQs

1. How quickly can I get my pillow?
Custom orders take between 2-4 weeks for completion. Please note if you have any special requests for rush orders. A charge may apply. If an item is already in stock, it will ship within one week. We strive to complete and ship orders as quickly as possible. Please email us at info@bethieb.com for any questions.

 

2. Why bethie b. pillows?
bethie b. prides itself on superior, hand-crafted quality and materials. We use decorator quality materials and goose-down pillow forms (no poly-fill inserts!) to ensure you are receiving the very best. Recycled and sustainable materials are used whenever possible, including vintage buttons, enclosures and specialty fabrics. All custom work is hand-painted to ensure you receive a one-of-a-kind original.

 

3. How do I care for my pillow?
We recommend spot cleaning and/or dry cleaning. All pillows have a button or zipper closure to ensure you can remove it for any necessary cleaning to keep it in top quality.

 

4. Does the pillow include an insert?
Certainly, and we use only decorator quality goose down pillow forms to ensure you receive the best quality look for your home.

 

5. Do you ship internationally?
Please email us at info@bethieb.com and we can discuss options.

 

6. Do you make custom orders?
Of course! We love making one-of-a-kind originals for our clients. We are constantly working on custom gifts or orders for our clients to make sure they receive exactly what they’re looking for.

 

7. Can I choose my fabric?
Of course! We love making one-of-a-kind originals for our clients. Simply review our “Choose your fabric” page to select the fabric you’d like for both the front and the back. Can’t decide? Choose two for a unique (and versatile) reversible pillow. Don’t see what you’re looking for? Email us at info@bethieb.com and we’ll go on the hunt for what you need! When selecting custom fabrics, please leave a note in the comments box with the name(s) of the fabric you would like, as well as any additional details or requests. We’ll email you to confirm we can meet your requests and then get working!

 

8. It’s a gift – do you provide gift-wrapping?
All of our orders come ready for delivery – whether for yourself or a friend. No additional charge.

 

9. In the press or have a blog and interested to feature bethie b.?
Each pillow and collection is a labor of love – so thank you to all who share the “love” for the bethie b! If you’d like to feature bethie b. or one of our products, please email us at press@bethieb.com.

 

10. In the trade and interested to carry bethie b. pillows?
Great – we look forward to working with you! Please visit our “In the trade” page and email us at info@bethieb.com with your information to set up your account.